If your MacBook Pro has symptoms of black screen, white screen, grey screen, vertical lines on the screen or just stuck on the loading screen, you most likely have a MacBook Pro graphics card issue. The photo below shows a typical screen display of MacBook Pro GPU failure.
If your MacBook Pro has horizontal lines on the screen, you most likely have a faulty screen or connector. Your MacBook Pro GPU should be fine. IT-Tech Online is a leading Mac repair specialist in Melbourne; we can diagnose the problem for you and provide a free quote.
MacBook Pro 2011 graphics card fix
MacBook Pro 2011 GPU failure is widespread on the 15′" and 17" MacBook Pro 2011 models. We have developed a hardware solution to solve the problems permanently. We will remove the poor quality AMD GPU and rewire the LCD screen directly to the Intel intergraded graphics chip.
Since we rolled out this MacBook Pro 2011 GPU fix service in December 2016, when Apple ends the GPU recall program, we have done more than a thousand units with no single return for a second repair, no firmware upgrade issues, no PRAM reset issues and no software compatibility issues. It is the best permanent solution to the widespread 2011 MacBook Pro graphics card issue.
There are a few options for the MacBook Pro 2011 GPU repair. Don’t hesitate to get in touch with us along with your MacBook model and fault description. Our experienced staff will call you to discuss your options in detail.
Option 1: MacBook Pro 2011 Graphics Card Replacement
This MacBook Pro 2011 GPU fix is to replace the AMD graphics chip. It is impossible to use the newer GPU on the old logic board without radically altering its design. The economical and practical option is to use the original GPU to replace the faulty GPU. In fact, it is the temporary solution adopted by Apple in its faulty GPU recall program in 2016. The repaired MacBooks will fail again between 6-18 months due to the poor quality of the GPUs. We have a better solution. Therefore we do NOT recommend replacing the GPU.
However, if you have a special requirement to keep the GPU, we will replace the GPU for you. The costs of replacing the faulty GPU are $360 for MacBook Pro 2011 15-inch and $420 for MacBook Pro 2011 17-inch.
Option 2: Graphics Card MacBook Pro 2011 Removal
We have a permanent solution to the MacBook Pro 2011 graphics card issue. We remove the GPU and connect the LCD screen directly to the Intel integrated graphics chip. Your logic board will use the more reliable Intel graphics chip all the time. This is the best and permanent solution to fix the MacBook Pro GPU failure.
The repaired Mac laptop will run up to 20 degrees cooler, prolonging the life of your Mac computer. There are no noticeable differences when you surf the internet, Skype, watch YouTube videos, watch DVD/Blu-ray high definition videos, and so on. However, if you want to play games or do video editing, your Mac will run slower as the intergraded Intel graphics chip is not as powerful as the dedicated AMD graphics chip.
Also, as Apple disabled the external graphics function of the Intel integrated graphics chip by design and restoring this function is a time-consuming and costly task, you will not be able to connect to an external monitor via the Mini display port. If your application needs an external monitor, you can purchase a USB to HDMI converter and install software such as DisplayLink. We have a demo machine connected to an external monitor in our store. Feel free to try it out.
These MacBook Pro 2011 graphics card fixes are $320 for MacBook Pro 2011 15-inch and $370 for MacBook Pro 2011 17-inch.
Option 3: MacBook Pro 2011 Logic Board Upgrade
We can upgrade the logic board of the 15" MacBook Pro 2011 to the 2012 model. The 15" MacBook Pro 2012 with a non-retina screen is equipped with a much more reliable Nvidia GPU. After basic modification, the 2012 logic board can fit nicely in the case of the 2011 MacBook Pro. The cost of this service is $660. Unfortunately, there is no upgrade option for the 17" MacBook Pro 2011.
Option 4: Replacement Logic Board Macbook Pro
This option will only apply to the Macbook Pro 15 inch 2012-14 MacBook Pro Retina model A1398. The costs are $600 for MacBook Pro 15 inch 2012 and $650 for MacBook Pro 15 inch 2013. We also stock limited logic boards for MacBook Pro 15 inch 2015. Please call us to check for availability.
MacBook Pro 2012 graphics card fix
The 15" MacBook Pro 2012 with retina screen also has graphics card problems but is not as common as the 2011 model. This 2012 MacBook Pro comes with an Nvidia GPU. Unlike the 2011 MacBook Pro, the graphics problem is NOT caused by the GPU. The graphics issue is caused by the power management circuit failing to deliver a reliable power supply to the Nvidia GPU. The common symptom is that the Mac will chime but no display.
The cost of a 15" MacBook Pro 2012 GPU fix is $370.
MacBook Pro 2010 graphics card fix
The 15" MacBook Pro 2010 also has graphics card problems. This 2010 MacBook Pro comes with an Nvidia GPU. The GPU panic issue is caused by the power management circuit failing to deliver a reliable power supply to the video RAM. The GPU relies on the video RAM to store the graphics data, so the GPU will not function properly. The common symptoms are intermittent crash, auto reboot and black screen.
The cost of a 15" MacBook Pro 2010 GPU fix is $320.
Graphics card failures are also widespread in iMac 2009-2011 models. If you are looking for iMac graphics card repair/replacement, please visit iMac Repair.
Testimonials - Customers Feedback on Google Reviews
We are very proud of our 5-star rating on Google Reviews, and we always work hard to maintain the top rating by providing excellent services to every customer. Check out all our customers’ comments on Google Reviews.
I had been driving past IT-Tech Online a few times and noticed their shop front signs saying, we can fix your Apple Mac. I have a 2011 MacBook Pro that was coffee damaged back in 2012. - It was apparently fixed... but this was the case. The laptop powered up but nothing happened after that. After a short email to IT-Tech Online, I had a call back from Frances confirming to bring my MacBook in and they would take a...read moreI had been driving past IT-Tech Online a few times and noticed their shop front signs saying, we can fix your Apple Mac. I have a 2011 MacBook Pro that was coffee damaged back in 2012. - It was apparently fixed... but this was the case. The laptop powered up but nothing happened after that. After a short email to IT-Tech Online, I had a call back from Frances confirming to bring my MacBook in and they would take a look. Frances informed me of what her team would do to try to repair my Mac. She was friendly, professional and gave me confidence in what was possible, also confirming costs. Frances kept me up to date as the repair process moved forward and I am thrilled with the outcome of a perfect working MacBook Pro. 5+ STARS for Frances and her team. If you need any work done on your Mac, give Frances a call, she is so helpful and has such a great friendly manner. Thank you Frances, thank you so much. Regards, Lisette - Oakleigh.read less
Lisette Deumer
After years of faultless use on my 2011 MacBook Pro 15 inch, I recently encountered a problem when I turned it on. The screen was reversed and the display looked like it was 'possessed'. I took my MacBook to our local Apple Store, only to be told by the Geek that the MacBook was vintage and there was no possibility of repair. They would however be happy to recycle it and were even happier to sell me another MacBook for...read moreAfter years of faultless use on my 2011 MacBook Pro 15 inch, I recently encountered a problem when I turned it on. The screen was reversed and the display looked like it was 'possessed'. I took my MacBook to our local Apple Store, only to be told by the Geek that the MacBook was vintage and there was no possibility of repair. They would however be happy to recycle it and were even happier to sell me another MacBook for around $5,000. Further research showed that there had been previous recalls for an inherent problem with the logic board. Even though I had paid for AppleCare, I was never advised that there was a fault that could have been rectified.I came across IT Tech Online while trying to find a way of repairing my computer. Their online article was an exact diagnosis of what I was experiencing with my MacBook. After reading their many reviews, I rang IT Tech Online and was greeted by Frances.I don't often write reviews online, but this time, I just had to let people know about my experience having my MacBook repaired.The whole process was well planned, and every step was explained even down to the postage. As I live in Qld, I had concerns about my computer going interstate for repair, but the process was seamless.I was kept up to date every step of the way, and given options that were easy to understand in the simplest way possible. Frances made the whole experience easy and the customer service was second to none. I was also very surprised just how affordable the repair was.My MacBook is now running like it was when I first bought it back in 2011.Don't throw out your "vintage" MacBook, call Frances, put it in the post and be surprised, like all the other reviews.read less
Mark Howitt-Steven
I had a GPU fault on my Macbook Pro which made it shut down at odd times and finally it would not boot at all. I was very sad. I spoke to Frances on the phone, she walked me through the repair process and the price, everything was very clearly communicated. I posted my Macbook Pro to Frances that day, she fixed it and now I am writing this review on my amazingly resurrected Macbook 🙂 ...read moreI had a GPU fault on my Macbook Pro which made it shut down at odd times and finally it would not boot at all. I was very sad. I spoke to Frances on the phone, she walked me through the repair process and the price, everything was very clearly communicated. I posted my Macbook Pro to Frances that day, she fixed it and now I am writing this review on my amazingly resurrected Macbook 🙂 Now I am very happy again.
Thank you Frances, you are amazingread less
Nick Buckmaster
I took my 2011 Macbook Pro laptop to be repaired by IT Tech - for the Apple acknowledged GPU issue. Frances was terrific in diagnosing the issue that required a fix for the GPU problem, as well as moving from a corrupted HDD to a new 1TB SSD. The repair was completed quickly, the files migrated across successfully to the new SSD and the machine is running better and faster than it ever has since new. The communication, diagnosis and...read moreI took my 2011 Macbook Pro laptop to be repaired by IT Tech - for the Apple acknowledged GPU issue. Frances was terrific in diagnosing the issue that required a fix for the GPU problem, as well as moving from a corrupted HDD to a new 1TB SSD. The repair was completed quickly, the files migrated across successfully to the new SSD and the machine is running better and faster than it ever has since new. The communication, diagnosis and speed of fix was first class and I am extremely happy with the end result. The Macbook Pro seems old in years...but with an i7 2.2 processor, 8gb of ram, and a new 1 tb SSD - the machine leaves many other more recent Apple laptops in it's dust for power and versatility. I would highly recommend IT Tech for any computer servicing needs. Thank you for your excellent work.read less
Andrew Jose
Brilliant brilliant brilliant!! Right from the first phone call, Frances helped inspire confidence that she could help. She quickly identified the problem, explained that she would replace Logic Board & do further upgrade. I wanted a new keyboard too. Frances’s costs were better than competitive. I felt incredibly happy I could salvage my special laptop - my little baby!! I’d especially be able to still use everything I loved about it before, like playing my Dvd library collection, still being...read moreBrilliant brilliant brilliant!! Right from the first phone call, Frances helped inspire confidence that she could help. She quickly identified the problem, explained that she would replace Logic Board & do further upgrade. I wanted a new keyboard too. Frances’s costs were better than competitive. I felt incredibly happy I could salvage my special laptop - my little baby!! I’d especially be able to still use everything I loved about it before, like playing my Dvd library collection, still being able to connect it to a tv. Others had said I wouldn’t be able to do that anymore. Even though I live in Qld, Frances gave such brilliant postage instructions it was incredibly easy to post my 15” MacBook Pro. She kept me updated with text msgs & phone calls- when received, when fixed, when re-posted all up within a few working days! Exceptionally good service, as if she was just around the corner! All others, even Apple, had said “buy a new computer, it’s “vintage” anyway & not worth repairing”. Thank goodness for Frances! And I thank my wonderful husband who found her on-line in the first place. I thoroughly recommend Frances & her business!! Cheers from Lisaread less
Lisa Wraight
Frances & Carl did an amazing job repairing my 2011 Macbook Pro!This is the model that is renowned for having GPU (graphics chip problems) Apple had told me that this "Vintage" machine is too old & can't be repaired! Well Frances & Carl repaired it! They really know what makes these machines tick & were able to bypass the cancerous GPU using the perfectly capable Intel GPU on the logic board. It's great to have professionals working on it, as...read moreFrances & Carl did an amazing job repairing my 2011 Macbook Pro!This is the model that is renowned for having GPU (graphics chip problems) Apple had told me that this "Vintage" machine is too old & can't be repaired! Well Frances & Carl repaired it! They really know what makes these machines tick & were able to bypass the cancerous GPU using the perfectly capable Intel GPU on the logic board. It's great to have professionals working on it, as I've had too many people take my money previously & not fix the problems! Frances & Carl can get right down to the resistor and diode parts of the machines - not many people know how to do that anymore. Not to mention, I had the machine back within the day! Prices are very reasonable too! These machines are too good to just throw away, when some relatively inexpensive small repairs can give them at least another few years of life! Thanks again Frances & Carl. Cheers Jamesread less
James Vincent
Contact us and get your Mac fixed today!
Frequently Asked Questions:
What causes the MacBook Pro graphics card failure?
Overheating! The GPU generates a lot of heat under heavy load. The cooling system is responsible for keeping the GPU at its proper operating temperature. If the cooling system partially or completely fails, the GPU will inevitably fail along with it.
My 13" 2011 MacBook Pro has lines on the screen. Is this a GPU issue?
No. There is no dedicated AMD or Nvidia GPU chip in this model. The integrated Intel graphics chip is very reliable, although also less powerful. You may have a faulty screen or other faults in the logic board that cause the lines on the screen.
My 12" 2015 MacBook has a white screen. Is this a GPU issue?
This model has no dedicated GPU chip, and the graphics processing capability is integrated into the CPU. This low-end Intel CPU is not reliable. There is no cooling fan in this 12" MacBook. As a result, CPU failure due to overheating is a widespread problem for this model. The best permanent solution is to replace the CPU and increase the size of the CPU heatsink. A better cooling system is the key to solve the problem.
My 2011 MacBook Pro has horizontal lines on the screen. Is this a GPU issue?
Most likely not. A faulty GPU often outputs vertical lines video but rarely output horizontal lines. The MacBook pro horizontal lines are usually caused by a faulty screen, faulty screen connector, or screen cable. If the colour of the horizontal line is red or blue, you most likely have a physical damage screen. We have spare screens for all models to easily find out what is at fault by connecting a known working screen to your MacBook.
How long is the warranty?
A 90-day return-to-base warranty covers all our work.
What if I am not in Melbourne?
About half of our customers are outside Melbourne. You can post your MacBook to us and add $30 for return express postage and insurance.
Customer: Andrew, WA 6076 Machine Model: 17” MacBook Pro A1297 Year 2011 Fault Descriptions: Grey screen with vertical lines, cannot log in most of time. ...
Customer: Julie, WA 6156 Machine Model: 15” MacBook Pro A1286 Year 2011 Fault Descriptions: Grey screen with wavy lines, cannot log in most of time. ...
What a great shop! Francis is amazing, her attitude and energy to help is excellent. Took two macbooks in for repairs and upgrades after being told by another shop to replace. Could not be happier, its been a few months and they have not skipped a beat.
This is easily the best experience I have ever had with a business, cannot fault it.
Thanks so much!
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Lachlan Byrne
What a great shop! Francis is amazing, her attitude and energy to help is excellent. Took two macbooks in for repairs and upgrades after being told by another shop to replace. Could not be happier, its been a few months and they have not skipped a beat.
This is easily the best experience I have ever had with a business, cannot fault it.
Thanks so much!
Harry Hayes
- Google
Pleasure to deal with from the get-go. My 2011 Macbook Pro finally had GPU problems, as they all do eventually. I did my research and realised IT-TECH were the only guys in Australia that did a proper fix for this problem (that will last). Whist getting the GPU fixed, I also had numerous other little things sorted out on my computer. All in all it feels new again after all their little touch ups.
Over the phone Frances really knew...read morePleasure to deal with from the get-go. My 2011 Macbook Pro finally had GPU problems, as they all do eventually. I did my research and realised IT-TECH were the only guys in Australia that did a proper fix for this problem (that will last). Whist getting the GPU fixed, I also had numerous other little things sorted out on my computer. All in all it feels new again after all their little touch ups.
Over the phone Frances really knew her stuff and was a prompt communicator.
Everything was reasonably priced.
It's nice that this service exists. I'll be able to continue using my beloved and old macbook now,for a few more years. Rather than just trashing it and buying a new one like Apple want us to do.
Big thanks!read less
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Harry Hayes
Pleasure to deal with from the get-go. My 2011 Macbook Pro finally had GPU problems, as they all do eventually. I did my research and realised IT-TECH were the only guys in Australia that did a proper fix for this problem (that will last). Whist getting the GPU fixed, I also had numerous other little things sorted out on my computer. All in all it feels new again after all their little touch ups.
Over the phone Frances really knew her stuff and was a prompt communicator.
Everything was reasonably priced.
It's nice that this service exists. I'll be able to continue using my beloved and old macbook now,for a few more years. Rather than just trashing it and buying a new one like Apple want us to do.
Big thanks!
Sheridan Sigrid Rose
- Google
Highly professional, helpful, and friendly. Service overall was excellent and turn around very fast. I greatly appreciated the systems in place to send my laptop from a small regional town through Australia post and have it returned to me with ease.
Highly recommend. Would use the service again without hesitation.
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Sheridan Sigrid Rose
Highly professional, helpful, and friendly. Service overall was excellent and turn around very fast. I greatly appreciated the systems in place to send my laptop from a small regional town through Australia post and have it returned to me with ease.
Highly recommend. Would use the service again without hesitation.
Baz Pragt
- Google
IT-Tech were fabulous at delivering what they said they could. My Mac will go nowhere else in future!! Thank you Frances for the competent, professional and efficient service offered by your business. I have already recommended others to you.
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Baz Pragt
IT-Tech were fabulous at delivering what they said they could. My Mac will go nowhere else in future!! Thank you Frances for the competent, professional and efficient service offered by your business. I have already recommended others to you.
Julie Waileng Karl
- Google
I am very satisfied with the service and solution provided to speed up my IMAC desktop which has been running very slow for so long. Despite calling Apple to ask for help, I could not get much guidance. Thank you, Francis!
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Julie Waileng Karl
I am very satisfied with the service and solution provided to speed up my IMAC desktop which has been running very slow for so long. Despite calling Apple to ask for help, I could not get much guidance. Thank you, Francis!
Rajanand PK
- Google
Writing this review from my repaired Mac :)
Many thanks to Frances. She has been very professional throughout the deal. I first contacted her during the Covid lockdown time. And, she followed up me a couple of weeks later when store opened up.
She was very thoughtful to fill me with the right details and tips in each stage - be it about the work, cost, time, and even to choose which box to deliver the laptop.
There is one minor...read moreWriting this review from my repaired Mac :)
Many thanks to Frances. She has been very professional throughout the deal. I first contacted her during the Covid lockdown time. And, she followed up me a couple of weeks later when store opened up.
She was very thoughtful to fill me with the right details and tips in each stage - be it about the work, cost, time, and even to choose which box to deliver the laptop.
There is one minor suggestion. I had a bit of trouble in keeping up with the pace of the conversation, as I am not a native English speaker(Agree that it's primarily due to my English comprehension skills). May be, that is one thing you can keep in mind.
Anyway, once again thanks a lot Frances. I am back with my favourite Mac.read less
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Rajanand PK
Writing this review from my repaired Mac :)
Many thanks to Frances. She has been very professional throughout the deal. I first contacted her during the Covid lockdown time. And, she followed up me a couple of weeks later when store opened up.
She was very thoughtful to fill me with the right details and tips in each stage - be it about the work, cost, time, and even to choose which box to deliver the laptop.
There is one minor suggestion. I had a bit of trouble in keeping up with the pace of the conversation, as I am not a native English speaker(Agree that it's primarily due to my English comprehension skills). May be, that is one thing you can keep in mind.
Anyway, once again thanks a lot Frances. I am back with my favourite Mac.
Ken Prosser
- Google
Fantastic service. Initially I visited the Apple Store with a screen going black whenever opened more than 20 degrees. Their answer was a new screen or laptop (min. $1,000 plus). IT-Tech identified the most likely fault over the phone. I decided to post the Macbook from Brisbane to Melbourne. It was repaired (a cable replacement) and posted back to me in 24 hours, for less that a 1/3 of the price Apple wanted to fleece from me. I was kept...read moreFantastic service. Initially I visited the Apple Store with a screen going black whenever opened more than 20 degrees. Their answer was a new screen or laptop (min. $1,000 plus). IT-Tech identified the most likely fault over the phone. I decided to post the Macbook from Brisbane to Melbourne. It was repaired (a cable replacement) and posted back to me in 24 hours, for less that a 1/3 of the price Apple wanted to fleece from me. I was kept up to date with the repair and shipping status several times during the few days the whole process took. The expertise and service of IT-Tech was amazing and I would recommend them to anyone.
Ken (Brisbane)read less
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Ken Prosser
Fantastic service. Initially I visited the Apple Store with a screen going black whenever opened more than 20 degrees. Their answer was a new screen or laptop (min. $1,000 plus). IT-Tech identified the most likely fault over the phone. I decided to post the Macbook from Brisbane to Melbourne. It was repaired (a cable replacement) and posted back to me in 24 hours, for less that a 1/3 of the price Apple wanted to fleece from me. I was kept up to date with the repair and shipping status several times during the few days the whole process took. The expertise and service of IT-Tech was amazing and I would recommend them to anyone.
Ken (Brisbane)
Matthew Campbell
- Google
I'm so thankful for Francis and her husband for the work they do. They were professional in every way. Francis called me when she said and said they'd had numerous issues with my Macbook Air because the USB-C had shorted. They continued working on it and I got it back tonight. All my data, 100% working. I had been told by MByte in Fitzroy that they needed to replace the logic board but IT-Tech came through. I'm so thankful to them.
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Matthew Campbell
I'm so thankful for Francis and her husband for the work they do. They were professional in every way. Francis called me when she said and said they'd had numerous issues with my Macbook Air because the USB-C had shorted. They continued working on it and I got it back tonight. All my data, 100% working. I had been told by MByte in Fitzroy that they needed to replace the logic board but IT-Tech came through. I'm so thankful to them.
skybelly
- Google
Frances is a miracle worker/angel/my new favourite person! I spilled water all over my Macbook Pro 2016 - and not just a little, I knocked over a whole glass straight on to the keyboard/speakers/touch bar. After freaking out for 24 hours (and letting it air dry - don’t put it in rice!!) I found out about Frances and gave her a buzz. Apple wanted $100 just to give me a quote on the damage - and let’s face it, they...read moreFrances is a miracle worker/angel/my new favourite person! I spilled water all over my Macbook Pro 2016 - and not just a little, I knocked over a whole glass straight on to the keyboard/speakers/touch bar. After freaking out for 24 hours (and letting it air dry - don’t put it in rice!!) I found out about Frances and gave her a buzz. Apple wanted $100 just to give me a quote on the damage - and let’s face it, they would’ve either said it was unfixable or quoted me a ridiculous price. Frances gave me a break down of what it would cost to fix it, depending on which parts were damaged (between $600-1200). For $850 she had it back to me the next day with all my data intact! Apple could never!! She repaired the logic board and replaced the touch pad. I cannot believe how lucky I am, I recommend her to everyone! Best service ever!read less
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skybelly
Frances is a miracle worker/angel/my new favourite person! I spilled water all over my Macbook Pro 2016 - and not just a little, I knocked over a whole glass straight on to the keyboard/speakers/touch bar. After freaking out for 24 hours (and letting it air dry - don’t put it in rice!!) I found out about Frances and gave her a buzz. Apple wanted $100 just to give me a quote on the damage - and let’s face it, they would’ve either said it was unfixable or quoted me a ridiculous price. Frances gave me a break down of what it would cost to fix it, depending on which parts were damaged (between $600-1200). For $850 she had it back to me the next day with all my data intact! Apple could never!! She repaired the logic board and replaced the touch pad. I cannot believe how lucky I am, I recommend her to everyone! Best service ever!
Emily Chin
- Google
Highly recommended! Water Damaged MacBook Pro 2021 M1 chip fixed within two days with affordable price :) !!! I brought my MacBook Pro to Apple Store and repair shop in Melbourne. However, most of them suggested to change to a new one especially the logic board is pretty much damaged by liquid. Frances team had certified and professional engineer that helped me to changed the logic board and screen sensor. Appreciated the engineer never give spirit! Everything solved like a...read moreHighly recommended! Water Damaged MacBook Pro 2021 M1 chip fixed within two days with affordable price :) !!! I brought my MacBook Pro to Apple Store and repair shop in Melbourne. However, most of them suggested to change to a new one especially the logic board is pretty much damaged by liquid. Frances team had certified and professional engineer that helped me to changed the logic board and screen sensor. Appreciated the engineer never give spirit! Everything solved like a magic! I saved so much (still a university student). Thank you~read less
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Emily Chin
Highly recommended! Water Damaged MacBook Pro 2021 M1 chip fixed within two days with affordable price :) !!! I brought my MacBook Pro to Apple Store and repair shop in Melbourne. However, most of them suggested to change to a new one especially the logic board is pretty much damaged by liquid. Frances team had certified and professional engineer that helped me to changed the logic board and screen sensor. Appreciated the engineer never give spirit! Everything solved like a magic! I saved so much (still a university student). Thank you~
Carlos Antonio Serafica
- Google
My 2017 MacBook Pro 13” (No Touch Bar) suddenly stopped working one day and I was panicking especially that I had important files on it and not to mention, I use this for school (now that everything has shifted online)... I was looking at options where to have my Mac repaired and luckily, this repair shop was the first that popped up on Google. Try as I might, I booked an appointment that same day and brought in my laptop...read moreMy 2017 MacBook Pro 13” (No Touch Bar) suddenly stopped working one day and I was panicking especially that I had important files on it and not to mention, I use this for school (now that everything has shifted online)... I was looking at options where to have my Mac repaired and luckily, this repair shop was the first that popped up on Google. Try as I might, I booked an appointment that same day and brought in my laptop and got a $600 quote to have it checked plus a Logic board repair to try and fix the problem. 3 days later (I brought in my computer for repair on a Friday), I received a phone call from the shop that my laptop not only was checked but also repaired. Throughout my experience with IT Tech, Frances has been very professional, very courteous and very helpful when it came to the services. I came out of the shop not only with my computer repaired but I was also a satisfied customer. Definitely, I’d recommend this shop for laptop repairs (whether a Mac or a Windows) especially if you live not too far from the Bentleigh area.read less
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Carlos Antonio Serafica
My 2017 MacBook Pro 13” (No Touch Bar) suddenly stopped working one day and I was panicking especially that I had important files on it and not to mention, I use this for school (now that everything has shifted online)... I was looking at options where to have my Mac repaired and luckily, this repair shop was the first that popped up on Google. Try as I might, I booked an appointment that same day and brought in my laptop and got a $600 quote to have it checked plus a Logic board repair to try and fix the problem. 3 days later (I brought in my computer for repair on a Friday), I received a phone call from the shop that my laptop not only was checked but also repaired. Throughout my experience with IT Tech, Frances has been very professional, very courteous and very helpful when it came to the services. I came out of the shop not only with my computer repaired but I was also a satisfied customer. Definitely, I’d recommend this shop for laptop repairs (whether a Mac or a Windows) especially if you live not too far from the Bentleigh area.
Tim Francis
- Google
I'm from Queensland and had family drop it off to IT Tech Online when they visited. My Macbook was literally fixed the same day as drop off, and mailed back to me immediately. 3 day turnaround was incredible. Great communication and service!
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Tim Francis
I'm from Queensland and had family drop it off to IT Tech Online when they visited. My Macbook was literally fixed the same day as drop off, and mailed back to me immediately. 3 day turnaround was incredible. Great communication and service!
Jack Sprenger
- Google
I received great customer service, a quick turn around and at a very reasonable price. This was something that I had not found at other stores. Would highly recommend IT-Tech Online for your MacBook problems.
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Jack Sprenger
I received great customer service, a quick turn around and at a very reasonable price. This was something that I had not found at other stores. Would highly recommend IT-Tech Online for your MacBook problems.
LIFE OF SHARK
- Google
Recently had a disaster after a few to many beers, my laptop somehow managed to steal a sip. I Spoke to Apple and they quoted me more then I originally paid, so I contacted Frances at IT-Tech online within a week she had my laptop fully repaired and ready to be sent back, at a fraction of the price. She was professional, fair and honest with my circumstance and prioritised getting it done efficiently I have recommended her services to...read moreRecently had a disaster after a few to many beers, my laptop somehow managed to steal a sip. I Spoke to Apple and they quoted me more then I originally paid, so I contacted Frances at IT-Tech online within a week she had my laptop fully repaired and ready to be sent back, at a fraction of the price. She was professional, fair and honest with my circumstance and prioritised getting it done efficiently I have recommended her services to colleagues and will 100% be a returning customer if need be !! Thankyou Francesread less
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LIFE OF SHARK
Recently had a disaster after a few to many beers, my laptop somehow managed to steal a sip. I Spoke to Apple and they quoted me more then I originally paid, so I contacted Frances at IT-Tech online within a week she had my laptop fully repaired and ready to be sent back, at a fraction of the price. She was professional, fair and honest with my circumstance and prioritised getting it done efficiently I have recommended her services to colleagues and will 100% be a returning customer if need be !! Thankyou Frances
Envy_ Digital
- Google
Absolutely impeccable service from IT-Tech. I made an enquiry about upgrading my 2014 iMac and they replied immediately to my request. A 2tb SSD was added in place of the original 1tb drive and all of the content on my hard drive was transferred over and my machine was back to me within two business days; now it works better than it did when it was brand new. Affordable; professional and exceptionally friendly service. I would very highly recommend.
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Envy_ Digital
Absolutely impeccable service from IT-Tech. I made an enquiry about upgrading my 2014 iMac and they replied immediately to my request. A 2tb SSD was added in place of the original 1tb drive and all of the content on my hard drive was transferred over and my machine was back to me within two business days; now it works better than it did when it was brand new. Affordable; professional and exceptionally friendly service. I would very highly recommend.
Harrison Paizis
- Google
IT-Tech Online delivered exceptional customer service from start to finish. Their friendly and knowledgeable team repaired my MacBook flawlessly, making the whole process comfortable and worry-free. They are my go-to for all device repairs. Highly recommended!
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Harrison Paizis
IT-Tech Online delivered exceptional customer service from start to finish. Their friendly and knowledgeable team repaired my MacBook flawlessly, making the whole process comfortable and worry-free. They are my go-to for all device repairs. Highly recommended!
Claire Milne
- Google
Frances was amazing. All hope was lost after spilling water into my laptop. Apple said there was nothing that could be done and offered to recycle my old and supposedly laptop and offered a new one, at full price of course. Not one to give up easily I found Frances and upon arrival she seemed 100% confident she could fit it. 48 hours later laptop was totally fixed, all data there it was as if the spill never happened and...read moreFrances was amazing. All hope was lost after spilling water into my laptop. Apple said there was nothing that could be done and offered to recycle my old and supposedly laptop and offered a new one, at full price of course. Not one to give up easily I found Frances and upon arrival she seemed 100% confident she could fit it. 48 hours later laptop was totally fixed, all data there it was as if the spill never happened and at 420$ it was a hellva lot cheaper than buying a new laptop. I couldn't believe it! Any Mac issues go to Frances, especially water damage she is a magic worker. THANK YOU SO MUCH Xread less
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Claire Milne
Frances was amazing. All hope was lost after spilling water into my laptop. Apple said there was nothing that could be done and offered to recycle my old and supposedly laptop and offered a new one, at full price of course. Not one to give up easily I found Frances and upon arrival she seemed 100% confident she could fit it. 48 hours later laptop was totally fixed, all data there it was as if the spill never happened and at 420$ it was a hellva lot cheaper than buying a new laptop. I couldn't believe it! Any Mac issues go to Frances, especially water damage she is a magic worker. THANK YOU SO MUCH X
Nathan Byren
- Google
Francis was amazing from start to finish. I had to reschedule a couple of times and she was always accomodating. Diagnosed the issue so so quickly (dead battery) and was super clear about timing to get it back and costs.
I read all the prior reviews and was pleasantly surprised that the service lived up to the expectations set.
Definitely trust the reviews! 🙂
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Nathan Byren
Francis was amazing from start to finish. I had to reschedule a couple of times and she was always accomodating. Diagnosed the issue so so quickly (dead battery) and was super clear about timing to get it back and costs.
I read all the prior reviews and was pleasantly surprised that the service lived up to the expectations set.
Definitely trust the reviews! 🙂
michelle courtney
- Google
My daughter's Mac book Pro 2020 was not even 2 months old when a drink exploded in her bag and leaked into the laptop. Apple wanted to charge over $1500 to repair. After desperately trying to find an alternative I came across the it-tech website and asked for a quote.
Francis responded straight away and gave me a quote for less than half of what apple were going to charge.
I shipped the laptop to Melbourne from Brisbane. She received it...read moreMy daughter's Mac book Pro 2020 was not even 2 months old when a drink exploded in her bag and leaked into the laptop. Apple wanted to charge over $1500 to repair. After desperately trying to find an alternative I came across the it-tech website and asked for a quote.
Francis responded straight away and gave me a quote for less than half of what apple were going to charge.
I shipped the laptop to Melbourne from Brisbane. She received it on the Thursday, had it repaired by Friday and we got it back on Monday in perfect working order.
I absolutely recommend!!read less
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michelle courtney
My daughter's Mac book Pro 2020 was not even 2 months old when a drink exploded in her bag and leaked into the laptop. Apple wanted to charge over $1500 to repair. After desperately trying to find an alternative I came across the it-tech website and asked for a quote.
Francis responded straight away and gave me a quote for less than half of what apple were going to charge.
I shipped the laptop to Melbourne from Brisbane. She received it on the Thursday, had it repaired by Friday and we got it back on Monday in perfect working order.
I absolutely recommend!!
Gareth Vanderhope
- Google
My Macbook pro had major issues including intermittent shut downs, a sick battery, and a screen that wouldn't close. Carl did a miraculous job repairing the above faults, plus more. The repair was completed quickly and Carl communicated well throughout the process. I highly recommend IT-Tech Online for Macbook repairs.
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Gareth Vanderhope
My Macbook pro had major issues including intermittent shut downs, a sick battery, and a screen that wouldn't close. Carl did a miraculous job repairing the above faults, plus more. The repair was completed quickly and Carl communicated well throughout the process. I highly recommend IT-Tech Online for Macbook repairs.
Greg Roberts
- Google
The company was fantastic. Cracked Macbook pro screen. I received enthusiastic support and communications through the entire process. Starting with help on the shipment, through the repair process and the return. The pricing was competitive. Can highly recommend as an honest trader.
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Greg Roberts
The company was fantastic. Cracked Macbook pro screen. I received enthusiastic support and communications through the entire process. Starting with help on the shipment, through the repair process and the return. The pricing was competitive. Can highly recommend as an honest trader.
Kirsten Rizos
- Google
Beautiful lady to constantly put a smile on my face when I call her! IT-Tech online assisted in replacing my 2012 Mac book pro screen after I smashed it! The service was quick, fantastic and affordable. Elsewhere I was quoted over $1000 just to have a second hand monitor replaced. 120% would recommend their service for Mac appliances.
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Kirsten Rizos
Beautiful lady to constantly put a smile on my face when I call her! IT-Tech online assisted in replacing my 2012 Mac book pro screen after I smashed it! The service was quick, fantastic and affordable. Elsewhere I was quoted over $1000 just to have a second hand monitor replaced. 120% would recommend their service for Mac appliances.
Liam Cockshell
- Google
7 anxious days after I spilled a whole glass of water on my laptop, here's what I now know I should have done:
1 - DON'T put it in rice. Turn it off RIGHT away, dry as much as possible with is facing upside down. DO NOT try turning it on again. Leave it butterflied open and upside down on a pillow to dry. Don't touch it.
2 - DON'T bother taking it to Apple unless you have Apple Care...read more7 anxious days after I spilled a whole glass of water on my laptop, here's what I now know I should have done:
1 - DON'T put it in rice. Turn it off RIGHT away, dry as much as possible with is facing upside down. DO NOT try turning it on again. Leave it butterflied open and upside down on a pillow to dry. Don't touch it.
2 - DON'T bother taking it to Apple unless you have Apple Care (which I now wish I paid for when I bought the laptop). They couldn't do anything and I'd have to buy a whole new laptop and lose all data.
3 - TAKE IT STRAIGHT TO FRANCES. It was badly water damaged so it was more expensive to fix ($1200) but worth it to not lose my hard drive and be able to use it again for work.
She fixed it in 48 hours and its working again WITH ALL MY DATA SAVED.
Thanks for your amazing work Frances.read less
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Liam Cockshell
7 anxious days after I spilled a whole glass of water on my laptop, here's what I now know I should have done:
1 - DON'T put it in rice. Turn it off RIGHT away, dry as much as possible with is facing upside down. DO NOT try turning it on again. Leave it butterflied open and upside down on a pillow to dry. Don't touch it.
2 - DON'T bother taking it to Apple unless you have Apple Care (which I now wish I paid for when I bought the laptop). They couldn't do anything and I'd have to buy a whole new laptop and lose all data.
3 - TAKE IT STRAIGHT TO FRANCES. It was badly water damaged so it was more expensive to fix ($1200) but worth it to not lose my hard drive and be able to use it again for work.
She fixed it in 48 hours and its working again WITH ALL MY DATA SAVED.
Thanks for your amazing work Frances.
Sharon Taylor
- Google
Absolute sensational customer service. I put in an online enquire and got a phone call a few hours later with pricing to upgrade my 2012 MacBook Pro. Yes very old MacBook but I like it as it still has the CD player and burner. After reading all the google reviews it was a no brainer. 5 star rating with over 250 reviews. Took in Monday and had it back on Tuesday. Can highly recommend. Frances thank you for upgrading my...read moreAbsolute sensational customer service. I put in an online enquire and got a phone call a few hours later with pricing to upgrade my 2012 MacBook Pro. Yes very old MacBook but I like it as it still has the CD player and burner. After reading all the google reviews it was a no brainer. 5 star rating with over 250 reviews. Took in Monday and had it back on Tuesday. Can highly recommend. Frances thank you for upgrading my memory and Ram. It’s like a brand new MacBook.read less
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Sharon Taylor
Absolute sensational customer service. I put in an online enquire and got a phone call a few hours later with pricing to upgrade my 2012 MacBook Pro. Yes very old MacBook but I like it as it still has the CD player and burner. After reading all the google reviews it was a no brainer. 5 star rating with over 250 reviews. Took in Monday and had it back on Tuesday. Can highly recommend. Frances thank you for upgrading my memory and Ram. It’s like a brand new MacBook.