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163A East Boundary Road
Bentleigh East, Victoria 3165
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Opening Time
Mon - Fri: 10AM - 6PM
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Customer Care
Click to Call (03) 9563 8588
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IT-Tech Online - iMac MacBook Mac Repair Specialist
Your Trusted Mac Repair Specialist in Melbourne
Fast, Reliable, and Expert iMac and MacBook Repairs in Melbourne and Beyond.
Our Guarantee: No Fix, No Fee!
Contact us and get a free quote
For over 23 years, we have been at the forefront as Melbourne's premier Mac repairs specialist, excelling in Apple iMac & MacBook repair at the chip (manufacturing) level. Offering an affordable alternative to Apple's quoted prices, we take pride in delivering cost-effective solutions without compromising on quality.
Our expertise spans a wide range of Mac devices, including MacBook Air, MacBook Pro, iMac, Mac Mini, and Mac Pro. Our comprehensive suite of Mac computer services includes, but is not limited to:
At our state-of-the-art facility, we meticulously diagnose and address Mac issues, delving into the core components to provide reliable repairs that restore your device's optimal performance. Our skilled technicians have the knowledge and experience to handle intricate chip-level repairs, setting us apart as a leading authority in the industry.
Customer satisfaction is at the heart of our operations, and we strive to exceed expectations in every repair we undertake. With our 'No Fix, No Fee' policy, you can rest assured that you only pay when we successfully restore your Mac to full functionality.
Discover why countless customers in Melbourne and beyond trust us as their preferred Mac repair partner. Contact us today to experience our unparalleled expertise and customer-centric approach to Mac repairs
Testimonials - Customers Feedback on Google Reviews
We take immense pride in our outstanding reputation, reflected in over 300 five-star reviews on Google Reviews. Each review represents a heartfelt account of our customers' personal experiences with Apple computer repair at IT-Tech Online. Driven by our unwavering commitment to excellence, we continuously strive to uphold and enhance our online standing through unparalleled service for EACH and EVERY customer.
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LIFE OF SHARKRecently had a disaster after a few to many beers, my laptop somehow managed to steal a sip. I Spoke to Apple and they quoted me more then I originally paid, so I contacted Frances at IT-Tech online within a week she had my laptop fully repaired and ready to be sent back, at a fraction of the price. She was professional, fair and honest with my circumstance and prioritised getting it done efficiently I have recommended her services to colleagues and will 100% be a returning customer if need be !! Thankyou Francesread moreread less×LIFE OF SHARKRecently had a disaster after a few to many beers, my laptop somehow managed to steal a sip. I Spoke to Apple and they quoted me more then I originally paid, so I contacted Frances at IT-Tech online within a week she had my laptop fully repaired and ready to be sent back, at a fraction of the price. She was professional, fair and honest with my circumstance and prioritised getting it done efficiently I have recommended her services to colleagues and will 100% be a returning customer if need be !! Thankyou FrancesMatthew CampbellI'm so thankful for Francis and her husband for the work they do. They were professional in every way. Francis called me when she said and said they'd had numerous issues with my Macbook Air because the USB-C had shorted. They continued working on it and I got it back tonight. All my data, 100% working. I had been told by MByte in Fitzroy that they needed to replace the logic board but IT-Tech came through. I'm so thankful to them.read moreread less×Matthew CampbellI'm so thankful for Francis and her husband for the work they do. They were professional in every way. Francis called me when she said and said they'd had numerous issues with my Macbook Air because the USB-C had shorted. They continued working on it and I got it back tonight. All my data, 100% working. I had been told by MByte in Fitzroy that they needed to replace the logic board but IT-Tech came through. I'm so thankful to them.Greg RobertsThe company was fantastic. Cracked Macbook pro screen. I received enthusiastic support and communications through the entire process. Starting with help on the shipment, through the repair process and the return. The pricing was competitive. Can highly recommend as an honest trader.read moreread less×Greg RobertsThe company was fantastic. Cracked Macbook pro screen. I received enthusiastic support and communications through the entire process. Starting with help on the shipment, through the repair process and the return. The pricing was competitive. Can highly recommend as an honest trader.
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Sharon TaylorAbsolute sensational customer service. I put in an online enquire and got a phone call a few hours later with pricing to upgrade my 2012 MacBook Pro. Yes very old MacBook but I like it as it still has the CD player and burner. After reading all the google reviews it was a no brainer. 5 star rating with over 250 reviews. Took in Monday and had it back on Tuesday. Can highly recommend. Frances thank you for upgrading my memory and Ram. It’s like a brand new MacBook.read moreread less×Sharon TaylorAbsolute sensational customer service. I put in an online enquire and got a phone call a few hours later with pricing to upgrade my 2012 MacBook Pro. Yes very old MacBook but I like it as it still has the CD player and burner. After reading all the google reviews it was a no brainer. 5 star rating with over 250 reviews. Took in Monday and had it back on Tuesday. Can highly recommend. Frances thank you for upgrading my memory and Ram. It’s like a brand new MacBook.Envy_ DigitalAbsolutely impeccable service from IT-Tech. I made an enquiry about upgrading my 2014 iMac and they replied immediately to my request. A 2tb SSD was added in place of the original 1tb drive and all of the content on my hard drive was transferred over and my machine was back to me within two business days; now it works better than it did when it was brand new. Affordable; professional and exceptionally friendly service. I would very highly recommend.read moreread less×Envy_ DigitalAbsolutely impeccable service from IT-Tech. I made an enquiry about upgrading my 2014 iMac and they replied immediately to my request. A 2tb SSD was added in place of the original 1tb drive and all of the content on my hard drive was transferred over and my machine was back to me within two business days; now it works better than it did when it was brand new. Affordable; professional and exceptionally friendly service. I would very highly recommend.Julie Waileng KarlI am very satisfied with the service and solution provided to speed up my IMAC desktop which has been running very slow for so long. Despite calling Apple to ask for help, I could not get much guidance. Thank you, Francis!read moreread less×Julie Waileng KarlI am very satisfied with the service and solution provided to speed up my IMAC desktop which has been running very slow for so long. Despite calling Apple to ask for help, I could not get much guidance. Thank you, Francis!
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Gareth VanderhopeMy Macbook pro had major issues including intermittent shut downs, a sick battery, and a screen that wouldn't close. Carl did a miraculous job repairing the above faults, plus more. The repair was completed quickly and Carl communicated well throughout the process. I highly recommend IT-Tech Online for Macbook repairs.read moreread less×Gareth VanderhopeMy Macbook pro had major issues including intermittent shut downs, a sick battery, and a screen that wouldn't close. Carl did a miraculous job repairing the above faults, plus more. The repair was completed quickly and Carl communicated well throughout the process. I highly recommend IT-Tech Online for Macbook repairs.Kirsten RizosBeautiful lady to constantly put a smile on my face when I call her! IT-Tech online assisted in replacing my 2012 Mac book pro screen after I smashed it! The service was quick, fantastic and affordable. Elsewhere I was quoted over $1000 just to have a second hand monitor replaced. 120% would recommend their service for Mac appliances.read moreread less×Kirsten RizosBeautiful lady to constantly put a smile on my face when I call her! IT-Tech online assisted in replacing my 2012 Mac book pro screen after I smashed it! The service was quick, fantastic and affordable. Elsewhere I was quoted over $1000 just to have a second hand monitor replaced. 120% would recommend their service for Mac appliances.skybellyFrances is a miracle worker/angel/my new favourite person! I spilled water all over my Macbook Pro 2016 - and not just a little, I knocked over a whole glass straight on to the keyboard/speakers/touch bar. After freaking out for 24 hours (and letting it air dry - don’t put it in rice!!) I found out about Frances and gave her a buzz. Apple wanted $100 just to give me a quote on the damage - and let’s face it, they would’ve either said it was unfixable or quoted me a ridiculous price. Frances gave me a break down of what it would cost to fix it, depending on which parts were damaged (between $600-1200). For $850 she had it back to me the next day with all my data intact! Apple could never!! She repaired the logic board and replaced the touch pad. I cannot believe how lucky I am, I recommend her to everyone! Best service ever!read moreread less×skybellyFrances is a miracle worker/angel/my new favourite person! I spilled water all over my Macbook Pro 2016 - and not just a little, I knocked over a whole glass straight on to the keyboard/speakers/touch bar. After freaking out for 24 hours (and letting it air dry - don’t put it in rice!!) I found out about Frances and gave her a buzz. Apple wanted $100 just to give me a quote on the damage - and let’s face it, they would’ve either said it was unfixable or quoted me a ridiculous price. Frances gave me a break down of what it would cost to fix it, depending on which parts were damaged (between $600-1200). For $850 she had it back to me the next day with all my data intact! Apple could never!! She repaired the logic board and replaced the touch pad. I cannot believe how lucky I am, I recommend her to everyone! Best service ever!
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Jack SprengerI received great customer service, a quick turn around and at a very reasonable price. This was something that I had not found at other stores. Would highly recommend IT-Tech Online for your MacBook problems.read moreread less×Jack SprengerI received great customer service, a quick turn around and at a very reasonable price. This was something that I had not found at other stores. Would highly recommend IT-Tech Online for your MacBook problems.Rajanand PKWriting this review from my repaired Mac 🙂
Many thanks to Frances. She has been very professional throughout the deal. I first contacted her during the Covid lockdown time. And, she followed up me a couple of weeks later when store opened up.
She was very thoughtful to fill me with the right details and tips in each stage - be it about the work, cost, time, and even to choose which box to deliver the laptop.
There is one minor suggestion. I had a bit of trouble in keeping up with the pace of the conversation, as I am not a native English speaker(Agree that it's primarily due to my English comprehension skills). May be, that is one thing you can keep in mind.
Anyway, once again thanks a lot Frances. I am back with my favourite Mac.
read moreread less×Rajanand PKWriting this review from my repaired Mac 🙂Many thanks to Frances. She has been very professional throughout the deal. I first contacted her during the Covid lockdown time. And, she followed up me a couple of weeks later when store opened up.
She was very thoughtful to fill me with the right details and tips in each stage - be it about the work, cost, time, and even to choose which box to deliver the laptop.
There is one minor suggestion. I had a bit of trouble in keeping up with the pace of the conversation, as I am not a native English speaker(Agree that it's primarily due to my English comprehension skills). May be, that is one thing you can keep in mind.
Anyway, once again thanks a lot Frances. I am back with my favourite Mac.
Carlos Antonio SeraficaMy 2017 MacBook Pro 13” (No Touch Bar) suddenly stopped working one day and I was panicking especially that I had important files on it and not to mention, I use this for school (now that everything has shifted online)... I was looking at options where to have my Mac repaired and luckily, this repair shop was the first that popped up on Google. Try as I might, I booked an appointment that same day and brought in my laptop and got a $600 quote to have it checked plus a Logic board repair to try and fix the problem. 3 days later (I brought in my computer for repair on a Friday), I received a phone call from the shop that my laptop not only was checked but also repaired. Throughout my experience with IT Tech, Frances has been very professional, very courteous and very helpful when it came to the services. I came out of the shop not only with my computer repaired but I was also a satisfied customer. Definitely, I’d recommend this shop for laptop repairs (whether a Mac or a Windows) especially if you live not too far from the Bentleigh area.read moreread less×Carlos Antonio SeraficaMy 2017 MacBook Pro 13” (No Touch Bar) suddenly stopped working one day and I was panicking especially that I had important files on it and not to mention, I use this for school (now that everything has shifted online)... I was looking at options where to have my Mac repaired and luckily, this repair shop was the first that popped up on Google. Try as I might, I booked an appointment that same day and brought in my laptop and got a $600 quote to have it checked plus a Logic board repair to try and fix the problem. 3 days later (I brought in my computer for repair on a Friday), I received a phone call from the shop that my laptop not only was checked but also repaired. Throughout my experience with IT Tech, Frances has been very professional, very courteous and very helpful when it came to the services. I came out of the shop not only with my computer repaired but I was also a satisfied customer. Definitely, I’d recommend this shop for laptop repairs (whether a Mac or a Windows) especially if you live not too far from the Bentleigh area. -
Harrison PaizisIT-Tech Online delivered exceptional customer service from start to finish. Their friendly and knowledgeable team repaired my MacBook flawlessly, making the whole process comfortable and worry-free. They are my go-to for all device repairs. Highly recommended!read moreread less×Harrison PaizisIT-Tech Online delivered exceptional customer service from start to finish. Their friendly and knowledgeable team repaired my MacBook flawlessly, making the whole process comfortable and worry-free. They are my go-to for all device repairs. Highly recommended!Ken ProsserFantastic service. Initially I visited the Apple Store with a screen going black whenever opened more than 20 degrees. Their answer was a new screen or laptop (min. $1,000 plus). IT-Tech identified the most likely fault over the phone. I decided to post the Macbook from Brisbane to Melbourne. It was repaired (a cable replacement) and posted back to me in 24 hours, for less that a 1/3 of the price Apple wanted to fleece from me. I was kept up to date with the repair and shipping status several times during the few days the whole process took. The expertise and service of IT-Tech was amazing and I would recommend them to anyone.
Ken (Brisbane)read moreread less×Ken ProsserFantastic service. Initially I visited the Apple Store with a screen going black whenever opened more than 20 degrees. Their answer was a new screen or laptop (min. $1,000 plus). IT-Tech identified the most likely fault over the phone. I decided to post the Macbook from Brisbane to Melbourne. It was repaired (a cable replacement) and posted back to me in 24 hours, for less that a 1/3 of the price Apple wanted to fleece from me. I was kept up to date with the repair and shipping status several times during the few days the whole process took. The expertise and service of IT-Tech was amazing and I would recommend them to anyone.
Ken (Brisbane)Harry HayesPleasure to deal with from the get-go. My 2011 Macbook Pro finally had GPU problems, as they all do eventually. I did my research and realised IT-TECH were the only guys in Australia that did a proper fix for this problem (that will last). Whist getting the GPU fixed, I also had numerous other little things sorted out on my computer. All in all it feels new again after all their little touch ups.Over the phone Frances really knew her stuff and was a prompt communicator.
Everything was reasonably priced.
It's nice that this service exists. I'll be able to continue using my beloved and old macbook now,for a few more years. Rather than just trashing it and buying a new one like Apple want us to do.
Big thanks!
read moreread less×Harry HayesPleasure to deal with from the get-go. My 2011 Macbook Pro finally had GPU problems, as they all do eventually. I did my research and realised IT-TECH were the only guys in Australia that did a proper fix for this problem (that will last). Whist getting the GPU fixed, I also had numerous other little things sorted out on my computer. All in all it feels new again after all their little touch ups.Over the phone Frances really knew her stuff and was a prompt communicator.
Everything was reasonably priced.
It's nice that this service exists. I'll be able to continue using my beloved and old macbook now,for a few more years. Rather than just trashing it and buying a new one like Apple want us to do.
Big thanks!
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Tim FrancisI'm from Queensland and had family drop it off to IT Tech Online when they visited. My Macbook was literally fixed the same day as drop off, and mailed back to me immediately. 3 day turnaround was incredible. Great communication and service!read moreread less×Tim FrancisI'm from Queensland and had family drop it off to IT Tech Online when they visited. My Macbook was literally fixed the same day as drop off, and mailed back to me immediately. 3 day turnaround was incredible. Great communication and service!Baz PragtIT-Tech were fabulous at delivering what they said they could. My Mac will go nowhere else in future!! Thank you Frances for the competent, professional and efficient service offered by your business. I have already recommended others to you.read moreread less×Baz PragtIT-Tech were fabulous at delivering what they said they could. My Mac will go nowhere else in future!! Thank you Frances for the competent, professional and efficient service offered by your business. I have already recommended others to you.Claire MilneFrances was amazing. All hope was lost after spilling water into my laptop. Apple said there was nothing that could be done and offered to recycle my old and supposedly laptop and offered a new one, at full price of course. Not one to give up easily I found Frances and upon arrival she seemed 100% confident she could fit it. 48 hours later laptop was totally fixed, all data there it was as if the spill never happened and at 420$ it was a hellva lot cheaper than buying a new laptop. I couldn't believe it! Any Mac issues go to Frances, especially water damage she is a magic worker. THANK YOU SO MUCH Xread moreread less×Claire MilneFrances was amazing. All hope was lost after spilling water into my laptop. Apple said there was nothing that could be done and offered to recycle my old and supposedly laptop and offered a new one, at full price of course. Not one to give up easily I found Frances and upon arrival she seemed 100% confident she could fit it. 48 hours later laptop was totally fixed, all data there it was as if the spill never happened and at 420$ it was a hellva lot cheaper than buying a new laptop. I couldn't believe it! Any Mac issues go to Frances, especially water damage she is a magic worker. THANK YOU SO MUCH X
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Emily ChinHighly recommended! Water Damaged MacBook Pro 2021 M1 chip fixed within two days with affordable price 🙂 !!! I brought my MacBook Pro to Apple Store and repair shop in Melbourne. However, most of them suggested to change to a new one especially the logic board is pretty much damaged by liquid. Frances team had certified and professional engineer that helped me to changed the logic board and screen sensor. Appreciated the engineer never give spirit! Everything solved like a magic! I saved so much (still a university student). Thank you~read moreread less×Emily ChinHighly recommended! Water Damaged MacBook Pro 2021 M1 chip fixed within two days with affordable price 🙂 !!! I brought my MacBook Pro to Apple Store and repair shop in Melbourne. However, most of them suggested to change to a new one especially the logic board is pretty much damaged by liquid. Frances team had certified and professional engineer that helped me to changed the logic board and screen sensor. Appreciated the engineer never give spirit! Everything solved like a magic! I saved so much (still a university student). Thank you~Nathan ByrenFrancis was amazing from start to finish. I had to reschedule a couple of times and she was always accomodating. Diagnosed the issue so so quickly (dead battery) and was super clear about timing to get it back and costs.
I read all the prior reviews and was pleasantly surprised that the service lived up to the expectations set.
Definitely trust the reviews! 🙂
read moreread less×Nathan ByrenFrancis was amazing from start to finish. I had to reschedule a couple of times and she was always accomodating. Diagnosed the issue so so quickly (dead battery) and was super clear about timing to get it back and costs.I read all the prior reviews and was pleasantly surprised that the service lived up to the expectations set.
Definitely trust the reviews! 🙂
Sheridan Sigrid RoseHighly professional, helpful, and friendly. Service overall was excellent and turn around very fast. I greatly appreciated the systems in place to send my laptop from a small regional town through Australia post and have it returned to me with ease.
Highly recommend. Would use the service again without hesitation.read moreread less×Sheridan Sigrid RoseHighly professional, helpful, and friendly. Service overall was excellent and turn around very fast. I greatly appreciated the systems in place to send my laptop from a small regional town through Australia post and have it returned to me with ease.
Highly recommend. Would use the service again without hesitation. -
Lachlan ByrneWhat a great shop! Francis is amazing, her attitude and energy to help is excellent. Took two macbooks in for repairs and upgrades after being told by another shop to replace. Could not be happier, its been a few months and they have not skipped a beat.
This is easily the best experience I have ever had with a business, cannot fault it.
Thanks so much!read moreread less×Lachlan ByrneWhat a great shop! Francis is amazing, her attitude and energy to help is excellent. Took two macbooks in for repairs and upgrades after being told by another shop to replace. Could not be happier, its been a few months and they have not skipped a beat.
This is easily the best experience I have ever had with a business, cannot fault it.
Thanks so much!michelle courtneyMy daughter's Mac book Pro 2020 was not even 2 months old when a drink exploded in her bag and leaked into the laptop. Apple wanted to charge over $1500 to repair. After desperately trying to find an alternative I came across the it-tech website and asked for a quote.
Francis responded straight away and gave me a quote for less than half of what apple were going to charge.
I shipped the laptop to Melbourne from Brisbane. She received it on the Thursday, had it repaired by Friday and we got it back on Monday in perfect working order.
I absolutely recommend!!read moreread less×michelle courtneyMy daughter's Mac book Pro 2020 was not even 2 months old when a drink exploded in her bag and leaked into the laptop. Apple wanted to charge over $1500 to repair. After desperately trying to find an alternative I came across the it-tech website and asked for a quote.
Francis responded straight away and gave me a quote for less than half of what apple were going to charge.
I shipped the laptop to Melbourne from Brisbane. She received it on the Thursday, had it repaired by Friday and we got it back on Monday in perfect working order.
I absolutely recommend!!Liam Cockshell7 anxious days after I spilled a whole glass of water on my laptop, here's what I now know I should have done:1 - DON'T put it in rice. Turn it off RIGHT away, dry as much as possible with is facing upside down. DO NOT try turning it on again. Leave it butterflied open and upside down on a pillow to dry. Don't touch it.
2 - DON'T bother taking it to Apple unless you have Apple Care (which I now wish I paid for when I bought the laptop). They couldn't do anything and I'd have to buy a whole new laptop and lose all data.
3 - TAKE IT STRAIGHT TO FRANCES. It was badly water damaged so it was more expensive to fix ($1200) but worth it to not lose my hard drive and be able to use it again for work.
She fixed it in 48 hours and its working again WITH ALL MY DATA SAVED.Thanks for your amazing work Frances.
read moreread less×Liam Cockshell7 anxious days after I spilled a whole glass of water on my laptop, here's what I now know I should have done:1 - DON'T put it in rice. Turn it off RIGHT away, dry as much as possible with is facing upside down. DO NOT try turning it on again. Leave it butterflied open and upside down on a pillow to dry. Don't touch it.
2 - DON'T bother taking it to Apple unless you have Apple Care (which I now wish I paid for when I bought the laptop). They couldn't do anything and I'd have to buy a whole new laptop and lose all data.
3 - TAKE IT STRAIGHT TO FRANCES. It was badly water damaged so it was more expensive to fix ($1200) but worth it to not lose my hard drive and be able to use it again for work.
She fixed it in 48 hours and its working again WITH ALL MY DATA SAVED.Thanks for your amazing work Frances.
About Us
Established in 2000, IT-Tech Online has been at the forefront of providing high-quality Apple Mac repair services in Melbourne. With a team of the most qualified Mac doctors in the city, we take pride in delivering top-notch solutions for all your Mac-related needs.
Thank you for considering IT-Tech Online for your Mac repair needs. We look forward to serving you and building a long-lasting relationship based on trust, quality, and exceptional service. Contact us now and get your Mac fixed today!
For small business IT support in Melbourne Australia reach out to Intuitive Strategy.
Contact Details
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IT-Tech Online - iMac MacBook Mac Repair Specialist
163A East Boundary Road
Bentleigh East, Victoria 3165
Australia -
Call us
(03) 9563 8588 -
Open hours
Mon - Fri: 10am to 6pm
