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MacBook Repair and iMac Repair

Got a dead Mac and Apple can’t help? We can fix it in 2 days. Whether your Mac suffers from water damage, logic board failure,  poor performance, or just needs a new battery, our industry-leading Mac repair services in Melbourne have got it covered.

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Repair Price List

IT-Tech Online is the leading MacBook repair specialist in Melbourne. We specialise in Mac repair at the chip (manufacturing) level. Countless MacBook Pros and MacBook Airs have been written off simply because of solely logic board failure, and this is a huge waste. With our Mac repair specialist service, the high-tech Mac logic board is no longer mysterious. The faulty logic boards can be economically repaired and all your data and applications remain intact.

We provide an affordable alternative solution to Apple at a fraction of Apple’s quoted price.  If you have a faulty logic board in your Apple computer, don’t replace or bin it, REPAIR it. You will not only pay much less but also help to reduce electronic waste. We are based in Melbourne and offer postal Mac repair services to customers Australia wide.

We provide free assessments and quotations. The majority of “Apple-Certified Dead Macs" are repairable. If your Apple computer is not economically repairable due to fatal damages such as CPU damage, you pay nothing. If you have a fatal-damaged logic board but your MacBook screen, keyboard, SSD drive are all working fine, you may consider our logic board replacement service before buying a new Mac laptop.

When you do decide to buy a new Mac, our Mac data recovery service can transfer your data from the old Mac to the new one if you need the data. You may trade-in your old Mac to offset the data recovery cost.

MacBook Repair

We provide full range Mac repair services for MacBook Air, MacBook Pro, MacBook Pro Retina, MacBook Pro Touchbar, iMac, Mac Mini and Mac Pro. Our services include MacBook water damage repair, MacBook Pro graphics card issue repair, MacBook keyboard replacement, MacBook trackpad replacement, MacBook battery replacement, MacBook Pro SSD upgrade, MacBook screen repair, Mac data recovery, iMac repairs and more. We provide specialised repair services for MacBook logic boards at the chip level and significantly reduce electronic waste in Australia.

 Looking for professional MacBook repair service in Melbourne?  IT-Tech Online is the best Mac doctor for you. Get your Apple computer repaired today. Visit our store in Melbourne, or contact us along with your Mac model and fault description. Our experienced staff will call you to discuss your options based on your current situation. Check out our MacBook Repair Price List.

Testimonials - Customers Feedback on Google Reviews

We are very proud of our 260+ five-star reviews on Google Reviews. Every review is our customer’s personal experience of Apple computer repair in IT-Tech Online. Supported by our industry-leading skills, knowledge and experience, we always work hard to maintain our online reputation by providing excellent service to EVERY customer.

The test of good customer service is when things go a bit wrong. There was some confusion about one aspect of my repair and Frances resolved the problem effortlessly and with a smile. You can place your trust in this organisation company. Excellent! They care about their reputation, which is a great thing.

Mokka Mil
4 months ago

It-Tech Online did a fabulous job on my MacBook Pro repair. Frances was very clear about how to fix the issues I had, how much it would cost and how long it would take. The repair was on budget, turned around within a couple of days as discussed and I have my computer improved and working better than before. I would recommend Frances and her team very highly.

ANDREW Gash
5 months ago

Absolutely fantastic experience. You'll be provided not only their professional repair service, but also free but still professional education on how to make the best of your devices and how to properly look after your gadgets. Will definitely be a loyal returning customer,

Steven Lee
9 months ago

I had a great experience getting my water damaged Macbook Air (2015) fixed here. I was able to mail my laptop to Frances to get it checked out and repaired. Once I sent it (from around Doreen area to her shop in Bentleigh East) it took less than a week for her to find out what was wrong, get the necessary parts and fully repair my laptop and then send it back to me. The correspondence was very friendly and professional and I am going to definitely recommend this service to anyone that needs it!

benji d
10 months ago

I had a GPU fault on my Macbook Pro which made it shut down at odd times and finally it would not boot at all. I was very sad. I spoke to Frances on the phone, she walked me through the repair process and the price, everything was very clearly communicated. I posted my Macbook Pro to Frances that day, she fixed it and now I am writing this review on my amazingly resurrected Macbook 🙂 Now I am very happy again.
Thank you Frances, you are amazing

Nick Buckmaster
10 months ago

What a great shop! Francis is amazing, her attitude and energy to help is excellent. Took two macbooks in for repairs and upgrades after being told by another shop to replace. Could not be happier, its been a few months and they have not skipped a beat.
This is easily the best experience I have ever had with a business, cannot fault it.
Thanks so much!

Lachlan Byrne
1 year ago

We regularly post on Google My Business where we show how we tackle Apple computer problems. As a leading company of MacBook logic board repair, we also share our knowledge, experiences and new findings in great details with our computer service community on our blog.

Are you an Apple authorised service provider?

No. Every time a faulty logic board is repaired, Apple loses an opportunity to sell you a new laptop. In this sense, we are indirectly a competitor to Apple by saving you money. Under Apple’s current repair policy, an authorised repairer is NOT allowed to repair the logic board, ONLY allowed to replace it if a “refurbished" logic board is available from Apple. Since Mac logic board repair is our specialty, we will not give up our specialty in order to become an authorised repairer. We are proud to say that we provide specialist Macbook repair services in Melbourne that the Apple genius bars, Apple authorised service providers, and most of the local computer stores cannot offer.

MacBook Repairs Outline | two-level repair process

1. Basic MacBook repairs:

An Apple laptop consists of the following parts: screen, keyboard, touchpad, battery, hard drive, Wifi card, logic board, and connecting cables. The objective is to identify the faulty part and replace it. This part-replacing type of MacBook repairs are relatively simple and can be done in one business day if the spare parts in stock. We offer competitive prices for the following MacBook repairs in Melbourne:

  1. * MacBook screen replacement or repair
  2. * MacBook keyboard replacement
  3. * MacBook battery replacement
  4. * MacBook trackpad replacement or repair
  5. * MacBook SSD upgrades  and data recovery
  6. * Mac data backup and OS reload
  7. * MacBook Wifi card replacement
  8. * MacBook USB & I/O board replacement
  9. * MacBook logic board replacement.

The majority of Mac repair providers, including Apple stores and authorised repairers,  provide services at this level only. At IT-Tech Online, our team of mac doctors not only provide these basic Mac repair services in Melbourne but also extend our services deep into the high-tech core section of Apple computer – Mac logic board. It is Mac logic board combined with macOS makes an Apple computer unique to a PC.

2. Advanced MacBook repairs (chip-level repairs):

We provide one-stop Mac repair services in Melbourne for MacBook Air, MacBook Pro and the recent models of MacBook Pro with Touchbar. If a faulty logic board is found in your MacBook while we perform the basic Apple laptop repair, we will inform you before starting the chip-level repair. At this level, we work on individual MacBook logic board components (or chips) such as CPUs, GPUs, ICs, transistors, resistors, capacitors and so on. The objective is to identify the faulty chips among the many thousands on the board and then replace them without damaging the surrounding chips. We repeat this process until all faulty chips are found and replaced, and all the functionality and stability tests have been passed. In order to perform the task effectively and economically, one needs specific electronic knowledge, detective reasoning skills, micro-soldering skills, experience, proper equipment and most importantly: a comprehensive understanding of the Apple mac logic board designs – the electronic schematic diagrams.

MacBook Water Damage Repair Procedure

MacBook water damage accounts for a majority of failures in MacBook Air, MacBook Pro and MacBook ProTouchbar computers. Subjecting your Macbook to water can result in mild damage such as keyboard failure to fatal damage such as CPU destroyed or a burned hole on the logic board. We will pull out the logic board and inspect it under a microscope. All the burned and corroded chips will be replaced. For the remaining faulty chips that cannot be spotted by a microscope, we use the Apple logic board schematic diagrams and advanced equipment for troubleshooting them. After it has been repaired, the logic board will be cleaned in an ultrasonic cleaner and dried up in an oven, ready for assembly.

The MacBook screen, case, keyboard, touchpad, and the battery may also need to be cleaned or replaced depending on the situation. All parts will then be re-assembled back into the MacBook case for a final comprehensive test.

MacBook Pro Graphics Card Issue

Some MacBook Pro models are prone to GPU failure. The 2011 A1286 15" model and the A1297 17" model are at the top of that list. We have developed permanent solutions to solve the problems by removing the faulty AMD GPU and rewiring the screen directly to the Intel intergraded graphics chip. We rolled out these services to fix the MacBook Pro graphics card in December 2016 when Apple ended the GPU recall program. Since then we have done hundreds of units with no single return for a second repair, no software compatibility issues, no firmware upgrade issues and no PRAM reset issues. It is the best trouble-free solution on the market.

About us

We started IT-Tech Online in 2000 and have been providing high-quality Apple computer repair services in Melbourne ever since. We have the best Mac doctor team in Melbourne. We’re driven by our dedication to being the best computer repair service in Australia and know our customers feel the difference.

Frequently Asked Questions:

I have spilled water on my MacBook and now it won’t start, can you fix?

Yes. The electronic components such as resistors and capacitors on the Mac logic board will be corroded after in touch with liquid. We will replace the faulty chips with new ones. This is called component-level repair, the highest level of Mac repair. The repair can be done in 2 days. This is the most economical way to get your Mac back to work again.

Can you recover data from my water damaged MacBook Pro?

Yes. If your Mac has a removable hard drive, we can retrieve the data directly from the drive. If the SSD chips are soldered to the logic board in your MacBook, we need to repair the logic board first in order to get access to your data. Some MacBook models have a “lifeboat" port for accessing the onboard SSD chips directly via a special data recovery tool.

My Mac's startup desk is nearly full, can you fix this?

Yes. We can clean up your hard drive and free up some space depending on your situation. As the prices of SSD drives drop, a better solution is to migrate all your data and applications to a bigger, faster and more reliable SSD drive. You have options to choose the SSD drive capacity suitable for your needs and budget.

Can I upgrade my MacBook SSD drive?

You can upgrade the SSD drive if your MacBook has a removable drive. These models include MacBook Pro A1708, A1398, A1502, A1425 and MacBook Air A1466, A1465, A1370, A1369. All MacBook with SSD chips soldered on the logic board cannot be upgraded. These models include MacBook Pro A1990, A1989, A1707, A1706 and MacBook Air A2179, A1992, A1534. You can find the model number on the back case.

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