For computer repair shops and IT businesses only
If your customer has a dead Mac, a liquid-damaged MacBook, or a machine with severe board damage, we provide trade-only data recovery support for repair shops and IT service businesses across Australia.
At IT-Tech Online, we work with computer repair shops, laptop repairers, electronics workshops, and IT service businesses that need help recovering data from difficult Mac cases.
This page is for business enquiries only.
Many Mac data recovery cases are not straightforward storage failures. In modern Macs, successful recovery often depends on diagnosing and repairing logic board faults first. When the machine is dead, liquid damaged, or physically damaged, traditional recovery methods may not be enough.
That is where our board-level experience can help.
Traditional data recovery companies are usually strongest when the failed device is a mechanical hard drive. Some can also recover data from an SSD when the fault is relatively typical, such as a shorted capacitor or a common power-related issue on the storage device itself.
But many Mac cases are different.
With modern Apple devices, storage is often integrated closely with the logic board. If the failure involves damaged board circuitry, failed power rails, burnt components, liquid damage, or damaged communication paths, successful recovery may require board-level fault diagnosis and repair before the data can be accessed.
In these cases, a standard data recovery workflow may have limited options.
We help repair businesses with cases where the problem is not just the drive itself, but the Mac logic board.
This includes situations involving:
When the fault sits on the logic board, data recovery may depend on restoring enough board function to access the storage path correctly.
That is the type of work we handle
Over the years, we have handled extremely difficult Mac cases, including:
We also sometimes receive cases from customers or repair businesses who have already tried a specialised data recovery company before coming to us.
Not every case is recoverable, but these examples show the level of board damage we are prepared to assess.
This service is designed for:
This page is not intended for retail consumer repair enquiries. This service is for businesses only.
We regularly want to hear about jobs such as:
We already work with trade customers from interstate, including cases from Queensland and New South Wales.
If your workshop is outside Melbourne, you can send the Mac or logic board to us for assessment.
Whether the machine is suddenly dead, liquid damaged, or badly physically damaged, we can review the case and advise whether a recovery path is realistic.
Step 1 – Send the case details
Tell us:
Step 2 – Mail-in or drop-off
Trade customers can send the machine or board, depending on the case.
Step 3 – Assessment
We assess whether board-level work is likely to create a path to the data.
Step 4 – Recovery attempt
If viable, we proceed with the required logic-board-level work.
Step 5 – Return / handover
Recovered data is returned according to the agreed process with your business.
If you are a computer repair shop or IT business and need help with a difficult Mac data recovery case, contact us with the job details.
Trade enquiries only.
If your workshop has a difficult Mac case and the customer’s data is important, contact IT-Tech Online to discuss the job.
Bentleigh East workshop
Australia-wide mail-in accepted
Trade enquiries only
No. This page is for computer repair shops, IT businesses, and other trade partners only.
We assess dead Macs, liquid-damaged MacBooks, burnt logic boards, severe board faults, and difficult cases where data recovery may require board-level work.
Yes. We accept Australia-wide mail-in trade enquiries.
No. Not every case is recoverable. We assess each case on its own condition and fault type.
Traditional data recovery labs are often strongest with mechanical hard drives and some typical SSD faults. Many difficult Mac cases need logic-board-level diagnosis and repair first.